USE CASES
Sales | Collaborate | Unfyd
Transaction completed in lesser time and effort
first contact resolution
The client is a leading financial services organization. They have many retail financial products such as home loan, vehicle loan, credit cards etc, that require extensive and mandatory KYC (Know Your Customer) documentation. In the post COVID situation this was becoming a practical challenge in meeting customers face to face. Online documentation was not helping much because customers required lot of hand-holding while filling up the documentation. Also uploading various documents and photographs posed practical challenges such as need for relatively computer- skilled customers. Not-so-computer savvy customers had challenges in completing the online documentation leading to abandonment of activities mid way. This resulted in longer Turn Around Times (TAT) in completing the sales transaction.
WebRTC based video calling
Browser Support: Latest version of Google Chrome/Edge/Safari/Firefox
Session based video calling
Auto-routing to agent
Pause & Resume , Mute, Unmute
Centralised Recording on customer & agent side
Audio control
Switching between video & text chat
Control to start & end video calling sessions
Security SSL, AES256, ACL Access Control Management
Connectivity Detection and Auto-Recovery
Pre-configured Video Element for Streaming Video/Audio
Pre-configured Local Camera Video Element for Streaming Video/Audio
Network Connectivity Hooks (online/offline)
Web & Video CollaborationInstant Web & Video Collaboration without any extra downloads at customer end |
Multi Party InteractionAgent can take control of customer screen (web browser), or Initiate a video call and Vice versa |
Document SharingDocument Upload & Sharing between agent & customer for product collaterals, etc. |
Co-BrowsingControl customer’s screen and help navigate, explain product details, etc. |
Personalized AssistanceLive Business Expert web control assistance for visitors / customers in real-time |
Screen Sharing & Centralized RecordingScreen sharing to view web navigation process and do form filling with data masking capabilities |
Increasing productivity in attending clients, customers and guide over video call and this will help in creating visual experience with customers online. Easy joining process from with any device from any location with any network
In real-time, sharing screen to guide customer with heavy form filling activities, complex transactions, processes, onboarding, demos and much more
URL can be shared with friends, colleague for multi-party conference video call, admin can limit number of people joining the video call
The video calls are secure, and customer’s interactions are confidential. There is an option to download the video call interactions and recording can be viewed by admin in customizable reports.
The video call gives the face to face interaction impact, increases the customer satisfaction and understanding level
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