VISION AND MISSION
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Our Vision
Our Vision
To be the most respected and trusted healthcare provider
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Our Mission
Our Mission
To make great healthcare affordable
Our Values
- Always looking to make our operations more efficient
- Exploring innovative and smart ways of reducing costs, without compromising on quality
- Knowing what is happening in the outside world, so we can implement practices that will make us more efficient
- Driving efforts to make small improvements in our daily work
- Focusing on self-improvement to deliver better outcomes in everything we do
- Encouraging people to share ideas that can improve our service quality
- Greeting each patient with a smile and in a friendly manner
- Doing our best to make every patient feel at home
- Understanding each individual is unique needs and have to be helped accordingly
- Striving to satisfy all the needs, big or small of our patients
- Being honest and trustworthy all the time
- Maintaining confidentiality and protecting patient information
- Prescribing only what is required for the patient in terms of treatment and medication
- Being fully transparent in dealings with all
- Listening to each patient to understand their situation and feelings
- Making sure the families of patients are comfortable and have sufficient information
- Considering each one the same, not giving preference to anyone
- Being friendly and approachable with patients and their families
- Taking ownership for our success
- Meeting all commitments made to patients, doctors, our colleagues and all other stakeholders
- Learning from mistakes and not blaming others when things go wrong
- Delivering safe patient care in a timely and efficient manner
- Doing whatever it takes whether it is a part of the job or not
- Questioning colleagues when they do not deliver on what they are supposed to
- Going the extra mile to offer a great patient experience
- Constantly looking for ways to improve service levels at our hospitals
- Looking at every customer touch point and making things better
- Being responsive to customer feedback
Patient Stories
"You have established a fabulous reputation/ brand in this short stint....our family swears by Kauvery and have been an unpaid brand ambassador. The success could happen only with great dedication and hard work. Our congratulations to you!"
- Shivaram Sadasivam
